Support
Answers to the most common questions. Still stuck? Email contact@wotaso.com or send feedback from Settings in the app. Include your iPhone model, iOS version and app version if something isn’t working.
What is free and what needs Pro?
All cameras, photo and video shooting and every Studio tool are free. Saving to Photos and sharing in full quality need Glosscam Pro (weekly or yearly). The app shows the price before you buy.
How do I restore my purchase?
Open Settings › Restore Purchases in the app while signed in with the Apple account you subscribed with. Pro is unlocked again on that device.
How do I cancel my subscription?
Subscriptions are managed by Apple: open your Apple subscription settings (or iOS Settings › your name › Subscriptions), choose Glosscam Pro and cancel at least 24 hours before the period ends. Deleting the app does not cancel it. Refunds: reportaproblem.apple.com.
Where are my photos?
Shots live on the in-app memory card on your iPhone. They appear in Apple Photos only after you save them. Save important pictures before changing phones or deleting the app — deleting the app deletes the memory card.
Why can’t I save a photo or record video?
Check Camera, Microphone and Photos permissions in iOS Settings › Glosscam. Saving and sharing in full quality require Pro.
Stickers or fonts don’t load
Stickers and fonts download from our server the first time you open them, then work offline. Check your internet connection and try again.
Are my photos uploaded?
No. Photos and videos are processed on your iPhone and only leave the app when you save or share them yourself. See the Privacy Policy.
How do I turn analytics or crash reports off?
Usage analytics are off until you allow them; change it any time in Settings › Tracking & Analytics. Crash reports have their own switch under Settings › Crash Reports — restart the app after changing it.
Are these real camera brands?
No. SILVER 500, MUSE 200 and the other names are fictional. The looks are our own study-based interpretations and aren’t affiliated with any manufacturer.
Contact
Wotaso GmbH · contact@wotaso.com · Imprint